TERMS & CONDITIONS

We understand that things don’t always go to plan, and we will always try to accommodate a change of plan as much as we can. We hope that our terms and conditions offer clarity and transparency in the way we manage our reservations for our overnight guests, guests dining with us and large groups or events. Please ensure you take a moment to read, in full, our terms and conditions below.

CHRISTMAS BOOKINGS FOR FESTIVE MENU & NYE 2021

 

​Festive menus will be available at all Chestnut pubs, inns and restaurants between the 20th of November and the 23rd of December. All table reservations dining from our festive menus will be required to provide a £10 deposit per guest. We do not take provisional bookings or hold dates. Once the deposit is received your reservation is secure. The total deposit amount will be deducted from the final bill.

 

On receiving the full deposit amount a pre-order link will be sent to the lead guest to complete. This will be an online form and copy of the pre-order will automatically be emailed to the lead guest. Pre-orders must be received a minimum of 7 days in advance of the booking. Please note that all guests in the party must dine from festive menu.

 

Changes to guest numbers can be made up to 7 days prior to the reservation date and additional deposits will be taken or refunded. Deposits will be retained when cancellations are made within the 7 days of the of the reservation date.

 

Group bookings of 20+

Large party bookings for 20 or more guests will be subject to additional terms and conditions. This will be discussed and sent separately by our event co-ordinator or a member of our management team.

 

All New Year’s Eve table reservations across all Chestnut pubs, inns, and restaurants, will require a £10 deposit per guest. The total deposit will be deducted from the final bill. For large group bookings the lead guest will be contacted to arrange a pre-order to be completed a minimum of 7 days in advance of New Year’s Eve.

 

OVERNIGHT STAY RESERVATIONS

 

Once you have made your reservation at one of our inns you will receive a booking confirmation by email. This will detail your stay and highlight any inclusions and our policies. 

 

All reservations will be charged in full 48 hours prior to arrival. This charge will be made to the payment card that is supplied at point of booking. 

 

Any cancellations or amendments can be made to reservations up to 48 hours before arrival date (12pm). For any cancellations made after this time, the full payment for the first night of the stay will be retained. Any amendments to reservations within the 48 hours prior to arrival may be subject to additional charges. 

 

Transfers to alternative dates or bedroom category can be made up to 48 hours prior to arrival date, subject to availability. These will be subject to rate changes.

 

Large accommodation reservations of four bedrooms or more will require a non-refundable deposit. Any cancellations for large accommodation reservations can be made up to 14 days before the arrival date. Any cancellations or amendments made within the 14 days prior to arrival date may be subject to additional charges. 

 

During our peak trading periods any cancellations or amendments to reservations can be made up to 14 days before arrival date. For any cancellations made after this time, full payment for the first night of the reservation will be charged. This charge will be made to the payment card that is supplied at point of booking. Any amendments to reservations within the 14 days prior to arrival date may be subject to additional charges.

 

Peak trading dates include all bank holiday weekends, the festive season (the full month of December), Easter weekend and Mother’s Day weekend. In additions to these are specific dates at some of our inns. 

 

These include:

 

All Tattersalls Sale dates and Newmarket Racecourse meetings for reservations at The Packhorse Inn and The Three Blackbirds.

 

School holiday dates for reservations at The Globe, The Ship and The Westleton Crown.

The Wells Carnival at The Globe.

 

The Bury St Edmunds Christmas Fayre for reservations at The Northgate.

 

There will be a fee for any room keys that are lost during the stay. 

 

COVID-19

 

If you need to cancel or amend your booking within 48hrs of arrival due to you or a member of your household testing positive for COVID-19, we can cancel your booking or transfer your booking to another date with no charge, however rates may differ between dates, and this will be subject to availability. 

Any cancellations or amendments within 48hrs of arrival that are not as a direct result of COVID-19, will result in our retaining the charge for the first night of your stay.

If we are forced to close our rooms due to regional or national COVID-19 restrictions, bookings will be transferred to a later date or cancelled at no charge.

 

DOGS OVERNIGHT STAYS

 

We have designated dog-friendly bedrooms across our inns, with the exception of The Northgate (this is due to our restaurant and bar not being an appropriate environment due to size and style of the building). 

 

We charge £25 per stay when a dog guest(s) stays overnight. We provide one bed, one bowl and a snack. 

 

 

THIRD PARTY RESERVATIONS

 

We work with a few third-party booking agents like Booking.com and Expedia. All reservations made via third parties do not include breakfast, unless specifically stated. Breakfast can be added at check in at the price of £15 per guest.

 

Any cancellations, refunds or amendments to reservations made via third parties can only be made directly with the third party. We cannot action cancellations, refunds or amend any reservations made via third party booking agents. 

 

TABLE RESERVATIONS FOR OVERNIGHT GUESTS

 

Each of our inns run popular restaurants that are enjoyed by both residents and non-residents. Therefore, it is important to ensure that you make your table reservation in advance of your arrival to avoid disappointment. Table reservations can be requested at point of booking online or over the phone. In addition to this, a booking link will be sent to you in your pre-stay email reminding you of your upcoming reservation details.

 

PACKAGES AND OFFERS

 

All packages and offers across Chestnut inns are subject to availability and specific exclusion dates. All packages will include a food allocation for either lunch or dinner – these allocations exclude drinks. For food allocations and other inclusions please visit the specific inn’s website, as these will vary by inn and package. 

 

BLACK FRIDAY 2020

 

During our Black Friday Sale in 2020 we sold three different types of vouchers: Winter Stays, Spring Stays and Monetary vouchers. The validity periods for redemption are clear and specific within each voucher type. If you are unable to redeem your Black Friday 2020 voucher during the specified three-month validity period due to the governments tiering system resulting in the closure of our property for 28 days or more, we will extend the voucher to the same period in 2022. This can be actioned by contacting our reservations team via reservations@chestnutgroup.co.uk with your voucher code before the vouchers stated expiry date. This excludes all monetary vouchers. 

 

 

Black Friday 2020, Winter Stay Vouchers

Dinner, Bed & Breakfast, Sandy & Muddy Paws, Lazy Sundays, Romantic Stay & Rambler’s Retreat

 

Valid from 2nd January 2021 to 31st March 2021. This voucher can be redeemed at the stated Chestnut inn within the stated validity dates. Vouchers cannot be redeemed before the validation date or after the expiry date.  On peak time calendar dates there may be an additional charge, please see above dates. This voucher can only be redeemed on nights of the week stated on the voucher. This voucher can only be redeemed against the room category or room name stated on the voucher. Room upgrades are available at point of voucher purchase for an additional fee. Upgrades when booking are available at an additional fee, subject to availability. The discount attached to this voucher is based on the average room rate for this stated validity period. Room rates will fluctuate during this period without bearing on this voucher. Redemption of this voucher is subject to availability on your chosen dates. Vouchers must be declared at point of booking. Vouchers cannot be refunded or exchanged for goods, cash, or vouchers. Vouchers cannot be replaced if lost, stolen, or destroyed. Photocopies of vouchers cannot be accepted. Vouchers cannot be used in conjunction with any special promotions, offers, discount tokens, coupons, or discount cards. Club Chestnut points can be redeemed at point of payment at the end of your visit.

 

Black Friday 2020, Spring Stay Vouchers

Dinner, Bed & Breakfast, Sandy & Muddy Paws, Lazy Sundays, Romantic Stay & Rambler’s Retreat

 

Valid from 1st April 2021 to 30th June 2021. This voucher can be redeemed at the stated Chestnut inn within the stated validity dates. Vouchers cannot be redeemed before the validation date or after the expiry date.  On peak calendar dates there may be an additional charge, please see dates above. This voucher can only be redeemed on nights of the week stated on the voucher. This voucher can only be redeemed against the room category or room name stated on the voucher. Room upgrades are available at point of voucher purchase for an additional fee. Upgrades when booking are available at an additional fee, subject to availability. The discount attached to this voucher is based on the average room rate for this stated validity period. Room rates will fluctuate during this period without bearing on this voucher. Redemption of this voucher is subject to availability on your chosen dates. Vouchers must be declared at point of booking. Vouchers cannot be refunded or exchanged for goods, cash, or vouchers. Vouchers cannot be replaced if lost, stolen, or destroyed. Photocopies of vouchers cannot be accepted. Vouchers cannot be used in conjunction with any special promotions, offers, discount tokens, coupons, or discount cards. Club Chestnut points can be redeemed at point of payment at the end of your visit.