TERMS & CONDITIONS

 

We understand that things don’t go always to plan, particularly in the current climate, but as we are still working to reduced capacity we would appreciate that if you need to make an amendment to your booking that you let us know as soon as possible. We have relaxed our terms and conditions and will always try to accommodate a change in plan as much as we can.

In order to protect our business we still need to have a clear cancellation policy in place, so please read the below terms and conditions carefully before you book.

  

Room Cancellation Policy

 

Room bookings can be cancelled or transferred up to 48hrs prior to arrival with no charge, however rates may differ between dates if your booking is transferred.

If you need to cancel or amend your booking within 48hrs of arrival due to you or a member of your household testing positive for COVID-19, we can cancel your booking or transfer your booking to another suitable date with no charge, however rates may differ between dates.

Any cancellations or amendments within 48hrs of arrival that are not as a direct result of COVID-19, will result in our retaining the charge for the first night of your stay.

If we are forced to close a our rooms due to regional or national COVID-19 restrictions, bookings will be transferred to a later date or cancelled at no charge.

 

Black Friday Vouchers – Terms and Conditions

Winter Stay Vouchers

 

Dinner, Bed & Breakfast, Sandy & Muddy Paws, Lazy Sundays, Romantic Stay & Rambler’s Retreat

 

Valid from 2nd January 2021 to 31st March 2021. This voucher can be redeemed at the stated Chestnut property within the stated validity dates. Vouchers cannot be redeemed before the validation date or after the expiry date.  On premium calendar dates there may be an additional charge, please see Chestnut premium calendar dates. This voucher can only be redeemed on nights of the week stated on the voucher. This voucher can only be redeemed against the room category or room name stated on the voucher. Room upgrades are available at point of voucher purchase for an additional fee. Upgrades when booking are available at an additional fee, subject to availability. The discount attached to this voucher is based on the average room rate for this stated validity period. Room rates will fluctuate during this period without bearing on this voucher. Redemption of this voucher is subject to availability on your chosen dates. Vouchers must be declared at point of booking. Vouchers cannot be refunded or exchanged for goods, cash, or vouchers. Vouchers cannot be replaced if lost, stolen, or destroyed. Photocopies of vouchers cannot be accepted. Vouchers cannot be used in conjunction with any special promotions, offers, discount tokens, coupons, or discount cards. Club Chestnut points can be redeemed at point of payment at the end of your visit.

Spring Stay Vouchers

Dinner, Bed & Breakfast, Sandy & Muddy Paws, Lazy Sundays, Romantic Stay & Rambler’s Retreat

Valid from 1st April 2021 to 30th June 2021. This voucher can be redeemed at the stated Chestnut property within the stated validity dates. Vouchers cannot be redeemed before the validation date or after the expiry date.  On premium calendar dates there may be an additional charge, please see Chestnut premium calendar dates. This voucher can only be redeemed on nights of the week stated on the voucher. This voucher can only be redeemed against the room category or room name stated on the voucher. Room upgrades are available at point of voucher purchase for an additional fee. Upgrades when booking are available at an additional fee, subject to availability. The discount attached to this voucher is based on the average room rate for this stated validity period. Room rates will fluctuate during this period without bearing on this voucher. Redemption of this voucher is subject to availability on your chosen dates. Vouchers must be declared at point of booking. Vouchers cannot be refunded or exchanged for goods, cash, or vouchers. Vouchers cannot be replaced if lost, stolen, or destroyed. Photocopies of vouchers cannot be accepted. Vouchers cannot be used in conjunction with any special promotions, offers, discount tokens, coupons, or discount cards. Club Chestnut points can be redeemed at point of payment at the end of your visit.

Premium Event Dates

All bank holidays – Friday to Monday.

Valentine’s Day

Mothering Sunday

Easter Weekend

Father’s Day

Christmas Eve to January 1st

 

Property Specific Premium Dates

The Packhorse & Three Blackbirds

All Tattersalls sales dates

All Newmarket Racecourse Race Meetings

 

The Globe

All School Holidays including half terms.

Wells Carnival

The Westleton Crown & Ship at Dunwich

All School Holidays including half terms.

 

The Northgate

Bury St Edmunds Christmas Fayre

 

Monetary Black Friday Sale Vouchers

Valid from 1st January 2021 to 30th June 2021. These vouchers can be redeemed at any Chestnut property within the stated validity dates. Vouchers cannot be redeemed before the validation date or after the expiry date. Vouchers must be declared at point of booking. Vouchers cannot be refunded or exchanged for goods, cash, or vouchers. Vouchers cannot be replaced if lost, stolen, or destroyed. Photocopies of vouchers cannot be accepted. Vouchers cannot be used in conjunction with any special promotions, offers, discount tokens, coupons, or discount cards. Club Chestnut points can be redeemed at point of payment at the end of your visit.

Voucher Extensions Due to Covid-19

If you are unable to redeem your Black Friday 2020 gift voucher during the three-month validity period due to the governments tiering system resulting in the closure of our property for 28 days or more, we will extend the voucher to the same period in 2022. This can be actioned by contacting our reservations team via reservations@chestnutgroup.co.uk with your voucher code before the vouchers stated expiry date. This excludes all monetary vouchers.