TERMS & CONDITIONS

We understand that things don’t always go to plan, and we will always try to accommodate a change of plan as much as we can. We hope that our terms and conditions offer clarity and transparency in the way we manage our reservations for our overnight guests, guests dining with us and large groups or events. Please ensure you take a moment to read, in full, our terms and conditions below.

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​ADVANCED PURCHASE RATE

 

Our advance purchase rate is a pre-pay rate where payment is made at point of booking. This is a non-refundable payment, however, we do offer our guests one opportunity to transfer to an alternative date. If guests do need to transfer their booking to an alternative date, the booking will be subject to rate changes. The rate is subject to availability. 

SECRET SUNDAYS

This offer can be used at any of our country properties on a Sunday night stay, subject to availability. The offer excludes our coastal properties, The Globe, The Feathers, The Westleton Crown and The Ship. This offer can be booked online or over the phone with the secret code 'Sunday'. This is a limited time only offer. The offer includes a Sunday night stay, a specified allowance to spend on dinner and breakfast on Monday morning in specific room categories. This is a prepay offer which is non-refundable (however, we do offer a date transfer on one occasion, subject to additional charges).

LARGE TABLE RESERVATIONS

 

Group bookings of 6+

Any groups of 6 guests or more will require a valid card to guarantee it. If the party is a no show or cancel late a £10 fee per person will be charged.

 

Group bookings of 10+

Any groups of 10 guests or more will require a £10 deposit per guest. The total deposit will be deducted from the final bill. For large group bookings we may require a pre-order or the party may be given a reduced menu (this is dependent on the property and the time of year).

 

Group bookings of 20+

Large party bookings for 20 or more guests will be subject to additional terms and conditions. This will be discussed and sent separately by our event co-ordinator or a member of our management team.

 

 

OVERNIGHT STAY RESERVATIONS

 

Once you have made your reservation at one of our inns you will receive a booking confirmation by email. This will detail your stay and highlight any inclusions and our policies. 

 

All reservations will be charged in full 48 hours prior to arrival. This charge will be made to the payment card that is supplied at point of booking. 

 

Any cancellations or amendments can be made to reservations up to 48 hours before arrival date (2pm). For any cancellations made after this time, the full payment for the first night of the stay will be retained. Any amendments to reservations within the 48 hours prior to arrival may be subject to additional charges. 

 

Transfers to alternative dates or bedroom category can be made up to 48 hours prior to arrival date, subject to availability. These will be subject to rate changes.

 

There will be a fee for any room keys that are lost during the stay.

 

Peak trading dates include all bank holiday weekends, the festive season (the full month of December), Valentine’s, Easter weekend and Mother’s Day weekend. In additions to these are specific dates at some of our inns. 

 

These include:

 

All Tattersalls Sale dates and Newmarket Racecourse meetings for reservations at The Packhorse Inn and The Three Blackbirds.

 

School holiday dates for reservations at The Globe, The Ship and The Westleton Crown.

The Latitude Festival for the Ship Inn and Westleton Crown.

 

The Wells Carnival at The Globe.

 

The Bury St Edmunds Christmas Fayre for reservations at The Northgate.

 

​GROUP BOOKINGS

 

Large accommodation reservations of 6 bedrooms or more will require a refundable deposit of 25%. The deposit will be held until all rooms are individually confirmed with a card, or in the instance that is being paid in full by the lead guest, the deposit is non  refundable and full payment is required 30 days prior to arrival.

Any cancellations or amendments for large accommodation reservations can be made up to 30 days before the arrival date. 

Any cancellations or amendments made within the 30 days prior to arrival date will be charged in full. 

 

DOGS OVERNIGHT STAYS

 

We have designated dog-friendly bedrooms across our inns, with the exception of The Northgate (this is due to our restaurant and bar not being an appropriate environment due to size and style of the building). 

 

We charge £25 per stay when a dog guest(s) stays overnight. We provide one bed, one bowl and a snack. 

 

 

THIRD PARTY RESERVATIONS

 

We work with a few third-party booking agents like Booking.com and Expedia. All reservations made via third parties do not include breakfast, unless specifically stated. Breakfast can be added at check in at the price of £18.5 per guest.

 

Any cancellations, refunds or amendments to reservations made via third parties can only be made directly with the third party. We cannot action cancellations, refunds or amend any reservations made via third party booking agents. 

 

TABLE RESERVATIONS FOR OVERNIGHT GUESTS

 

Each of our inns run popular restaurants that are enjoyed by both residents and non-residents. Therefore, it is important to ensure that you make your table reservation in advance of your arrival to avoid disappointment. Table reservations can be requested at point of booking online or over the phone. In addition to this, a booking link will be sent to you in your pre-stay email reminding you of your upcoming reservation details.

 

PACKAGES AND OFFERS

 

All packages and offers across Chestnut inns are subject to availability and specific exclusion dates. All packages will include a food allocation for either lunch or dinner – these allocations exclude drinks. For food allocations and other inclusions please visit the specific inn’s website, as these will vary by inn and package.